Satisfaction Guarantee

Merchandise may be returned within 30 days for a full product refund or exchange. Goods must be returned in the condition they were shipped with a copy of the original invoice. All items must be in their original packaging with appropriate item codes (if applicable).

The customer is responsible to ensure that the goods reach our destination safely. Items should be placed in a bubble mailer or a box and securely sealed. Returns damaged during return shipping will not be accepted and the goods will be returned to the customer at the customer's expense.

Shipping and Handling is not refundable. Special order merchandise is not refundable unless defective. Clearance merchandise is not refundable or returnable.

Unlike most beading companies there is no restocking fee on returns! However, please keep in mind that any total order discounts you received on your order must be debited from the total return price. Returns that bring an order to $0.00 will be subject to be debited for the value of the free shipping or coupon savings you received on your original order.

Please mail returns to the following address:

Return Department
2 Bead or not 2 Bead
PO Box 3908 Avenue
Albany, NY 12203

Exchanges: We recommend that you place a new order online at 2 Bead or not 2 Bead. Then, return the merchandise for a full product refund as per above.

If you do not wish to place a new online order and want to make a direct exchange, please return your items by following the instructions above. To ensure the fastest service, please include the Item Number, Quantity, and price for each item. Be sure to account for applicable Shipping & Handling charges on your new order.

Due to high processing, packaging and shipping costs, we must charge applicable Shipping & Handling on exchanges. However, we will waive the shipping charge on the exchange if the total value of the new items are $25 or more than the value of the returned items; provided that a valid credit card number for payment is sent with the exchange.